Privacy Policy

This privacy notice for Studance LLC (“Studance”, "Company," "Studance Platform," "we," "us," or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

Visit our website at https://studance.link, or any website of ours that links to this privacy notice
Engage with us in other related ways, including any sales, marketing, or events

Access to the Studance (including the Website and related software) is possible with or without account registration. Website access doesn't necessitate registration. Limited Service use without sharing personal details is feasible (e.g., browsing, exploring tutors, reading the Studance Blog). Nonetheless, visiting the Website triggers log information collection and cookie placement for tracking.

For registered users, Studance collects and processes cookie identifiers and provided registration data, such as name, email, phone, social network ID (if applicable), time zone, language, IP address, and device type. Tutors' data may encompass additional details: zip code, gender, birth year, city, and education experience. Users can include profile images for Refund and Payments Policy compliance.

Further data collection instances and purposes are detailed in this Privacy Policy section. Changes may occur, and notifications about amendments, posted on this page, will be sent via email. Occasionally, we may test Studance Platform features impacting data processing aspects; prior notice and consent will be sought if necessary.

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at service@studance.link.

Your continued use of our services signifies agreement with these terms.

Main Definitions
Studance Lawful Bases for Processing
Data Collection Scope at Studance
Sharing of Personal Data at Studance
Duration of Personal Data Processing and Storage at Studance
Your Data Subject Rights Concerning Processed Personal Data at Studance
Additional Privacy Assurances
Automated Decision-making and Profiling

1. Main Definitions

Personal data is any information relating to you that alone or in combination with other pieces of information allow a person that collects and processes such information to identify you as an individual.

Processing of personal data means any operation with your personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Data subject is any identified or identifiable natural person whose personal data is processed by the controller responsible for the processing; which means you as a user of Studance.

Consent of the data subject/user is any freely given, specific, informed, and unambiguous indication of the data subject/user's wishes by which he or she, by a statement or by clear affirmative action signifies agreement to the processing of personal data relating to him or her.

2. Studance Lawful Bases for Processing

Studance engages in the processing of your personal data exclusively when supported by lawful bases. This processing occurs under the following circumstances:

Consent: We process personal data upon receiving your explicit consent. This encompasses activities such as sending newsletters, collecting, analyzing, and publishing user feedback and reviews, analyzing video lessons, and placing various types of cookies.
Contractual Obligations: We process personal data when it is essential for the fulfillment of our services as outlined in our Terms of Service, constituting a contractual arrangement between you and Studance for information services.
Legitimate Interests: Processing may occur to serve our legitimate interests. These interests encompass:

Adherence to U.S. financial and accounting regulations.
Evaluation of Studance's business efficacy through analysis of Platform traffic and financial performance metrics.
Promotion of Studance via social media networks, media channels, referees, and affiliates, including the utilization of tutors' information for marketing purposes as per the Terms of Service.
User session oversight and fraud prevention to ensure data security.
Tutor verification and development of high-quality learning programs.
Enhancement of the learning experience for tutors and students.

Legal Obligations: Data processing is conducted when required by relevant legislation, such as processing data subject requests.
Vital Interests and Public Interest: In extraordinary cases, personal data processing is undertaken to safeguard vital interests of individuals or for the execution of tasks in the public interest or official authority.

Throughout each instance, we will apprise you of the pertinent legal basis and associated particulars prior to commencing data processing, unless prevented by obligations stipulated in applicable legislation.

3. Data Collection Scope at Studance

Studance gathers specific information from users for purposes:

Account Information for Students: Upon registration, Studance collects and processes personal data including login credentials (username and password), first name, last name, and email. Optionally, users can sync Google and Studance Calendars. Additional data may be added to aid scheduling but this is voluntary.
Account Information for Tutors: Tutors provide registration details such as login credentials, first name, last name, and email. Similar to students, tutors may choose to sync Google and Studance Calendars. Tutors have the option to include more data in their profiles, and bio, like zip code, country, language skills, education, and work experience.
Subscription to Studance Blog: For blog updates, users provide their email address upon subscribing.
User-Submitted Information: Voluntarily shared data, like survey responses, online form submissions, questions, comments, and feedback, are processed.
Service Use, Cookies, and Technology: Studance monitors and analyzes web traffic and user behavior during service usage. Refer to our Cookie Policy for more details.
Billing Information: Transaction details from activities on the Studance Platform are processed.
Handling Sensitive Data: Sensitive data is processed only with user consent.
Social Network Pages: Interactions on Studance's official social network pages, such as Facebook and LinkedIn, are assessed to measure effectiveness and campaign performance.
Tutors Community (Only for Tutors): Interaction and usage data within the Tutors Community are collected to serve specific purposes.
Submission of Tax Documentation: To adhere to tax regulations, personal data required for various tax documents may be processed.
Marketing and Promotion: Tutor postal addresses may be collected for localized promotion of Tutoring Services.
Speech Activity Analysis: Microphone activity is analyzed for engagement assessment, ensuring no voice content recording. Opt-out options may apply.
Video Lessons: For educational purposes, likeness and interactions in video lessons may be processed with user notice and consent.

Studance operates within the boundaries of data protection regulations, aiming for transparency and user empowerment throughout the data collection process.

4. Sharing of Personal Data at Studance

We do not sell your personal information. To make the Site work, we may need to share some of your personal information with other Users, our affiliates, third parties, and service providers. This section explains when and why we share your information.

To deliver exceptional services, Studance collaborates with individuals, independent contractors, and service providers through data processing agreements (DPA) or Standard Contractual Clauses (SCCs). Personal data may be shared under these conditions. Storage prioritizes security, with trusted repositories like AWS (Amazon) in Ireland, Germany, and the United States.

Studance may share personal data with:

Service Providers: We engage service providers to perform functions and provide services to us in the United States. For example, we use a variety of third-party services to help operate our services to help us understand the use of our services, such as Google Analytics. We may share your private personal data with such service providers for business purposes such as to verify transactions and prevent fraud or identity theft, subject to obligations consistent with this Privacy Policy and any other appropriate confidentiality and security measures, and on the condition that the third parties use your private personal data only on our behalf and pursuant to our instructions (service providers may use other non-personal data for their own benefit). We share your payment information with payment services providers to process payments; prevent, detect, and investigate fraud or other prohibited activities; facilitate dispute resolution such as chargebacks or refunds; and for other purposes associated with the acceptance of credit and debit cards.
Social Network Platforms Usage: Studance maintains official pages on social platforms like Facebook, Instagram, LinkedIn, and TikTok. For LinkedIn, TikTok, Facebook, and Instagram, users' personal data is processed with varying roles, with more details available on our platforms' processing arrangements.
Affiliates and Change of Ownership: In the event that we are involved in a bankruptcy, merger, acquisition, reorganization, or sale of assets, your personal data may be sold or transferred as part of that transaction. This Privacy Policy will apply to your personal data as transferred to the new entity.
Independent Contractors: Selected contractors aid in data analytics, software development, customer support, marketing, and legal matters. They access personal data on a need-to-know basis with strict privacy and security obligations.
Other Users of Studance Platform: Your member profile and information that you post or share, such as tutor bio, educational background, city and state, rate, photos, reviews, comments, suggestions, and information about you or your experience, may be seen and shared with other Users of our Service. You should therefore think carefully before deciding what information you share. Studance shares a minimum amount of personal information between tutors and students in order to facilitate the arrangement of tutoring sessions, including, your first name and last initial, city, photo, and details about the tutoring services you seek or provide. Messages to students also, contain tutors’ usernames, which include the tutor’s first and last name.
Law and Public Interest: Notwithstanding anything to the contrary in this Privacy Policy or controls we may otherwise offer to you, we may preserve, use, or disclose your personal data or other safety data if we believe that it is reasonably necessary to comply with a law, regulation, legal process, or governmental request; to protect the safety of any person; to protect the safety or integrity of our platform, including to help prevent spam, abuse, or malicious actors on our services, or to explain why we removed certain accounts from our Services; to address fraud, security, or technical issues; or to protect our rights or property or the rights or property of those who use our Services. However, nothing in this Privacy Policy is intended to limit any legal defenses or objections that you may have to a third party’s, including a government’s, request to disclose your personal data.

5. Duration of Personal Data Processing and Storage at Studance

Studance adheres to prudent data retention practices, safeguarding your personal data for no longer than requisite for the purposes it was processed.

Typically, personal data remains on Studance as long as your account remains active. Upon account deletion or expiration, we commit to eradicating your personal data from our active systems and servers within 90 days or sooner.

n instances of ongoing conflicts, personal data may be retained for extended periods to facilitate the establishment, exercise, or defense of legal claims. Upon conflict resolution, personal data is deleted once standard retention timelines conclude.

In alignment with legal, regulatory, tax, accounting, or other obligations, we may retain select personal data for extended durations.

Personal data acquired during mailing list or newsletter registration is stored for as long as your interest endures. Unsubscribing through links provided in our emails indicates waning interest.

Upon retention period culmination, Studance ceases personal data processing unless stipulated otherwise by pertinent legislation.

6. Your Data Subject Rights Concerning Processed Personal Data at Studance

Confirmation Right: You have the prerogative to seek verification from Studance regarding the processing of your personal data.
Access Right: Access to your processed personal data by Studance is available to you.
Rectification Right: Incomplete personal data in need of correction can be rectified upon your request to Studance.
Erasure Right (Right to Be Forgotten): Studance is amenable to erasing your personal data, unless legal stipulations dictate otherwise. You can initiate this process in several ways:

Reach us via email at service@studance.link , receiving a response within 30 days.
Directly remove specific items from your account on the "Settings" page at https://account.studance.link/settings.
Delete your entire account following the instructions on the "Settings" page at https://account.studance.link/settings.

Restriction of Processing Right: You can challenge data accuracy or request restricted processing when you desire Studance to retain data for distinct purposes, such as legal claims.
Data Portability Right: Feasible within technical limitations and devoid of detrimental impact on others' rights, you can have your personal data transmitted between controllers.
Objecting to Processing of Personal Data by Studance: You can object to processing when tied to public interest or legitimate interests, necessitating our demonstration of substantial grounds for continuation.
Withdrawal of Consent Right: Contact Studance for withdrawing consent. After processing your request promptly, personal data processing will cease unless mandated by law.

For exercising these rights, consult the instructions in this Privacy Policy's conclusion. These requests entail no cost.

Please note, objecting to personal data processing for direct marketing purposes is your prerogative. We will halt such processing without justification, upon your objection.

7. Additional Privacy Assurances

Cross-border Data Transfers:

Studance processes your personal data both within and outside the United States. While differing laws may apply in these regions, we uphold stringent data privacy and compliance standards as outlined in Section 5 of this Privacy Policy.

Timely Responses:

Studance commits to addressing your rights-related requests within one month of their receipt. In exceptional cases, this period can be extended by two months due to request complexity or overwhelming demand. Any such extensions will be communicated along with reasons within a month of the original request.

Security Measures:

To ensure robust data security, Studance implements technical and organizational safeguards against unauthorized or unlawful processing, accidental loss, or damage. Verified contractors with signed data processing agreements may be employed to handle data access.

Support Account Access:

In extraordinary situations requiring customer support, our specialists may access your account. Your personal data, including scheduled events, can be seen if Google Calendar and Studance Calendar are linked. Adjusting Google Calendar settings for privacy is advisable.

Children's Privacy:

Safeguarding children's privacy is paramount. Studance Services are intended for users aged 18 and above or those between 13 and 18 with parental/guardian supervision. Users under 13 are discouraged from using our services. Parents/guardians are urged to monitor their children's online activities and instruct them against sharing information without consent.

Breach Notifications:

In the event of a personal data breach with potential adverse effects, affected parties and relevant data protection agencies will be promptly informed, and risks mitigated.

"Do Not Track" and Third-party Sharing:

Studance refrains from sharing personal data with third parties for direct marketing. We do not support "Do Not Track" requests.

California Privacy Rights:

If you are a California resident, the California Consumer Privacy Act of 2018 affords you specific rights regarding your personal data. These include the right to know about collected data, access, correction, deletion, and opting out of data sale. Requests may require identity verification. Studance promises equal treatment and no discrimination for exercising these rights.

8. Automated Decision-making and Profiling

Within the Studance Platform's functionality, personal data processing involving our tutors and students may include profiling. We employ algorithms that assess metric-driven data to determine tutor rankings and visibility to students. This enhances efficient pairing and facilitates tutors connecting with suitable students in line with their teaching methods. This processing is integral to our Services. For detailed insights into this process and the underlying logic, consult our Terms of Service. To seek human intervention, express viewpoints, or contest algorithmic decisions, contact us at servide@studance.link.

Best regards, Studance Team

Privacy Policy

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